Support

Corrections, complaints and refunds

We reply within 2 working days.

1. Email [email protected] with your order ID and issue. Do not share full birth details, payment cards or reports publicly.
2. We acknowledge receipt, provide a copy of the recorded complaint, verify access through the order email, then request only necessary details securely.
3. One birth-data correction within seven days is free. Use the tracking page after email verification. Calculation and delivery defects are fixed free.
4. If delivery fails, exceeds 24 hours after payment, or has a material defect, request a free fix or refund. Within 2 working days we provide a written decision and reasons. Approved refunds return via Razorpay to the original payment method in 5–7 working days, with a reference.
5. Escalate unresolved issues to the grievance contact below. Statutory rights and further complaint routes remain available. Disagreement with an interpretation differs from a calculation defect; we still investigate defects.

Birthplace and time help

Search your district or nearest town; you may enter exact birthplace coordinates. Do not substitute another city. For unknown time, consult birth certificates or family records. For an approximate time, select the uncertainty window; ascendant, houses, divisional charts and timing may change. Rectification is not included or currently offered by us. Ask the support email about options before payment; contact [email protected].