Refund eligibility
If delivery fails, exceeds 24 hours after payment, or the report has a material defect such as a calculation error, you may request a free fix or refund.
Requests and cancellation
For refund or cancellation requests, email [email protected] with your order ID and issue. We reply within 2 working days. We provide a written decision and reasons.
Refund method and processing time
Approved refunds return via Razorpay to the original payment method in 5–7 working days. We provide a refund reference.
Free corrections and your rights
One birth-data correction within seven days is free. Calculation and delivery defects are fixed free. Disagreement with an interpretation differs from a calculation defect; we still investigate defects. Statutory rights and further complaint routes remain available.
Seller & grievance
Grahwala is operated by Anuj Sharma (individual), India.
Support and complaints: [email protected]
We reply within 2 working days.
Grievance contact: Anuj Sharma · Email: [email protected]
Astrology is a belief system, not science. Nothing here is certain. Our software writes from your chart facts. This is not medical, legal, money or mental-health advice. For adults 18+.